RETURN & REFUND POLICY
At Zeus PetStore, we want you and your pet to be happy with your purchase.
RETURNS
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
To request a return, please contact us at contact@zeuspetstore.com before sending any product back. We will provide instructions on how and where to return your item.
Please do not send products back without contacting us first, as unauthorized returns may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at contact@zeuspetstore.com and include your order number and photos showing the issue.
We will review the request and, when approved, arrange an appropriate replacement or refund.
RETURN SHIPPING
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges, when applicable, are non-refundable.
NON-RETURNABLE ITEMS
For health and hygiene reasons, products that show signs of use, damage caused after delivery, or excessive pet hair may not be eligible for return.
Gift cards and final-sale items, if offered, are also non-returnable.
REFUNDS
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card issuer.
ORDER CANCELLATIONS
We process orders quickly. If you need to cancel or modify an order, contact us as soon as possible at contact@zeuspetstore.com.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
QUESTIONS
For questions about returns or refunds, contact us at:
contact@zeuspetstore.com