SHIPPING POLICY
Thank you for shopping at Zeus PetStore. We are committed to making your pet’s order as smooth and reliable as possible.
SHIPPING DESTINATIONS
Zeus PetStore currently focuses on serving customers in the United States.
FREE U.S. SHIPPING
We currently offer free standard shipping on eligible orders delivered within the United States. The shipping method and carrier may vary depending on the product and fulfillment location.
PROCESSING & DELIVERY TIMES
Because our products may be fulfilled by different distribution partners, processing and delivery times can vary by product.
Zeus Comfort Roll™:
Estimated delivery is typically 1–3 business days after fulfillment, depending on the destination and carrier.
Zeus CozyRide™ Travel Bed & Car Seat:
Estimated delivery is typically 8–14 business days, depending on the destination, carrier, and fulfillment conditions.
These timeframes are estimates and are not guaranteed. Weekends, holidays, carrier delays, severe weather, customs procedures, or other circumstances outside our control may affect delivery times.
MULTIPLE PRODUCTS
If your order contains more than one product, items may be shipped separately and may arrive at different times. You will not be charged additional shipping fees solely because an order is shipped in multiple packages.
ORDER TRACKING
When tracking information is available, it will be provided after your order has been processed and shipped. Please allow time for tracking information to become active after receiving your shipping confirmation.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
DELAYS
Delivery estimates are provided in good faith but may be affected by circumstances outside our control. If your order is significantly delayed, please contact us and we will assist you in checking its status.
LOST OR DAMAGED PACKAGES
If your order arrives damaged or appears to have been lost in transit, please contact us at contact@zeuspetstore.com with your order number and relevant details so we can investigate the issue.
CONTACT
For shipping questions, contact us at:
contact@zeuspetstore.com